Cancellation policy

Subscriptions

Sands Coffee subscriptions (like The Monthly Bag and our office coffee plans) renew automatically on the schedule you choose at checkout, and your payment method is charged before each delivery.

 

Pause, skip or cancel anytime

You can pause, skip a delivery or cancel your subscription at any time, with no fees and no minimum commitment.

To make a change, log in to your account on livesands.com and manage your subscription, or email us at coffee@livesands.com with your name and order number and we'll take care of it for you.

 

Timing

Changes or cancellations made at least 2 business days before your next billing date apply to that order. If your next order has already been charged and is being prepared, the cancellation will take effect from the following delivery.

 

Refunds

Because coffee is a food product, subscription orders that have already been charged and shipped can't be refunded or returned. If an order arrives damaged or incorrect, email us within 14 days and we'll make it right.

 

Questions?

Email us at coffee@livesands.com. We're happy to help.